Service Catalog

Categories (12)

Account & Access Support

Request assistance with your TAMUCT account, file shares, resource access, etc.

Canvas & Online Learning

Development Shell requests, Canvas training, Course enrollment discrepancies, Course shell visibility, WebEx account access, Canvas performance concerns, Integrated Technology performance issues (Publisher LTI, Proctorio, etc.)

Classroom & Conference Room Support

Request assistance with classroom and conference room technologies or request software/hardware configurations.

Computer & Hardware Support

Assistance with University-owned computers, laptops, printers, and other devices.

Software and Applications

Request new software, report software problems, request permissions to software services, etc.

Enterprise Applications

Assistance with Banner, Warrior Web, Cashnet, Cognos, Who's Next, Adobe Sign, and other data services.

IT Purchasing

Request the purchase of IT equipment, software, and enterprise level services.

Telecommunications

Request assistance with University phones, hotspots, softphones, and other telecommunication services.

IT Project Management

Request assistance with managing a University project.

Custodial and Maintenance Services

Request custodial and maintenance services.

Events Services

University Events Checklist

Security Operations Services

Operations Division of the University Police Department; assistance with card readers, physical keys, cabinet keys, pest control

Services (1)

Service Interruption / Outage

For reporting MAJOR service interruptions/outages ONLY.