How to Troubleshoot a Hotspot

Steps for troubleshooting a hotspot

  • If the hotspot does not power on, remove the battery and plug it directly into a power outlet. (The device needs power to work)
  • Please remember to reattach the battery to the device and unplug it from the power outlet after it turns on.
  • If the hotspot does not connect to the Internet, check the  WiFi name and password on the device
  • If the WiFi and password have changed, use the current name and password that is on the device
  • If it still doesn't connect, please submit a ticket.
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