DUO Multi-Factor Authentication

What is multi-factor authentication?

• According to the NIST, multi-factor authentication (MFA for short), is a security enhancement that allows you to present two pieces of evidence – your credentials – when logging in to an account.  Credentials are defined by three categories:

  • something you know (i.e. a password or pin),
  • something your have (i.e. a smart card),
  • something you are (i.e. fingerprints)

• MFA is also sometimes referred to as two-factor authentication (2FA) or dual-factor authentication. 

 

What is DUO?

• DUO is a service used by the Texas A&M University System to facilitate two-factor authentication. With two-factor authentication, you will protect your University account for System and/or TAMU services with something you KNOW (your password) and something you HAVE (your DUO-enrolled device). 

 

Who needs to use DUO?

• TAMUCT Staff and Faculty are required to utilize DUO for Texas A&M University System and TAMU services as set forth by Texas A&M System Regulation 29.01.03.

 

When and Where do I need to use DUO?

• Employees:  You will need to use DUO when you access:
  • TAMUS SSO for services like Workday, Canopy, WarriorBuy, TrainTraq, etc.
  • TAMU Gateway (gateway.tamu.edu) for managing your NetID (TAMUCT account) password.
• TAMUCT Students will not utilize DUO for their myCT accounts.

 

How do I enroll in DUO?

•  You will automatically be prompted to enroll in DUO upon your first-time login to a service protected by DUO.  Please follow the onscreen instructions.
• Employees Only:
  • If you log into SSO using your UIN, please visit this link and follow the instructions.
  • If you log into SSO using your NetID, please visit this link and follow the instructions.

 

Items required to use DUO:

• The DUO app installed on a cell phone/tablet/other mobile device on which you can receive a push notification, enter an app-generated code, or answer a phone call.
• Employees:  Your NetID (TAMUCT account) and UIN username and password

 

Why do I have to use DUO?

• Two-factor authentication adds a second layer of security to your University account and keeps your account secure even if your password is compromised. TAMUCT IT strives to protect users and systems from cyber threats and DUO is one more way in which we can enhance our infrastructure security.

 

How do I get more help?

• Detailed support help can be found here: DUO Guide

• For DUO support:
  • If you log into SSO using your NetID, you can contact the Help Desk for assistance.
  • If you log into SSO using your UIN, please contact HR.